Website Privacy Policy

Last modified: March 5, 2025

This Privacy Policy describes the information practices of qualitywindowsdirect.com and, as applicable, its parent, subsidiaries, affiliates, and other related entities (collectively, the "Company" and referred to herein as "we," "us," or "our"). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.

Consent for Use of Sites

By accessing or using the Sites (AS DEFINED HEREIN), you agree to this Privacy Policy and our Terms of Use, which are incorporated by reference into this Privacy Policy. If you do not agree with our policies and practices, you do not have our permission to use our Sites. Your use of the Sites, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. WE MAY UPDATE, REVISE OR MODIFY ALL OR A PORTION OF THIS PRIVACY POLICY FROM TIME TO TIME (SEE CHANGES TO OUR PRIVACY POLICY). YOUR CONTINUED USE OF THE SITES AFTER WE MAKE SUCH UPDATES, REVISIONS OR MODIFICATIONS IS DEEMED TO BE ACCEPTANCE OF SUCH UPDATES, REVISIONS OR MODIFICATIONS; SO, YOU MUST CONSULT THE PRIVACY POLICY PERIODICALLY FOR UPDATES.

We or third parties we work with may automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. By using our Sites, you consent to third parties obtaining data about your visits to the Sites, including, but not limited, to via technologies like Meta Pixel and Google Analytics.

If you are a California resident, please also review our California Privacy Rights Notice, which supplements this Privacy Policy and explains additional rights you may have under California law regarding our use of your personal information.

Websites Covered by This Privacy Policy

This Privacy Policy applies to this website located at qualitywindowsdirect.com and any other Company-affiliated or controlled online and mobile websites, electronic messages between you and the Company or through links to such websites, social media pages we operate (including on Facebook, Twitter, Instagram, LinkedIn, and other social media Sites), and mobile and desktop applications operated by the Company, as well as third-party websites and services if those applications or advertising include links to this Privacy Policy (collectively, the "Sites"). "Sites" also includes all our Sites (or pages or tabs within our Sites) that feature brands owned by the Company and our communications with you via texts and emails that may refer to these brands. The terms of this Privacy Policy apply to all users of the Sites.

Except as otherwise expressly provided herein, this Privacy Policy does not apply to any website, product, or service of any third-party companies, advertisers, partners, or service providers, even if the website links to (or is linked from) our Sites. For your convenience and to provide easy access to additional useful information, our Sites may contain links to other third-party websites not owned, operated, maintained by or related to the Company. Any such hyperlinks are accessed at your own risk. We are not responsible for the content, privacy practices, data collection, policies, or any other aspect of a third-party site, even if our Sites contain a link to such site. We recommend that you read over such site's privacy policy before providing any personal information. A link to another site from us does not constitute an endorsement or representation about the value, quality, or usefulness of anything found on that third-party site.

Our services run on third-party service providers. These third-party service providers adopt and post their own privacy policies. The use of your personally identifiable information by such parties is governed by the privacy policies of such parties and is not subject to our control.

PLEASE BE AWARE THAT IF YOU ELECT TO HAVE US SHARE YOUR INFORMATION WITH THIRD PARTIES, SUCH AS OUR INFRASTRUCTURE AND OTHER THIRD-PARTY PROVIDERS, THOSE ELECTIONS TO HAVE YOUR INFORMATION SHARED WILL SUPERSEDE ANYTHING TO THE CONTRARY IN THIS PRIVACY POLICY.

Types of Personal Information We Collect

The Company collects various types of data depending on how you use the Sites. The following provides examples of the types of personal information that we may collect:

• Identifiers and Contact Information. We collect contact information provided by you when you visit our Sites. This includes your name, alias, username, signature, date of birth, Social Security number, passport number, driver's license or state identification card number, address, telephone numbers, e-mail addresses, account name, unique personal identifiers, online identifier, device identifier, Internet Protocol address, or other similar identifiers.
• Other Personal information. This includes your education history, employment history, physical characteristics or description, insurance policy number, education, medical information, or health insurance information.
• Demographic Information: We collect information about who you are, what you do, and where you live. This helps us put your feedback about our products and services into context so that we may serve you better in the future.
• Financial Information. This includes your signature, bank account number, credit card number, debit card number, and other financial information. All payment data is stored after tokenizing your account, or collected in connection with your shopping history with us, including the items you purchase).
• Commercial information. This includes transaction information, purchase history, financial details, payment information, records of items considered, purchased, and information about your customer service contact history (such as when you interact with our customer service team over the phone or through email, including transcriptions of conversations and IVR recordings).
• Surveys and Polls: We value your opinions and comments, and we may conduct online surveys or polls. Participation in these surveys and polls is always optional. The personal information collected via polls is aggregated and used to make improvements to the Sites and to develop useful content, features, and promotions for visitors to our Sites. The identity of survey or poll participants is anonymous unless the survey or poll either specifically requests Personal Information or otherwise states information is collected.
• Feedback. This includes contents of feedback, comment cards, customer support or service requests, social media posts and interactions, and other messages you send to us, which will include your name, e-mail address, as well as any other content that you send to us, in order for us to reply to you.
• Geolocation Data. We collect location data obtained from your mobile device's GPS or your IP address, depending on whether you are visiting the mobile or online version of our Sites. This includes device location, physical location, or movements that we can collect through your use of the Sites. In addition to any other uses noted in this Privacy Policy, we may use this location data to find a dealer close to you.
• Sensory Data. This includes audio, electronic, visual, thermal, olfactory, or similar information, images and audio, video or call recordings created in connection with our business activities. We may also contact you directly regarding re-use of a photo or video you have created.
• Usage Data and Analytics. This includes information about your use of the Sites, including all the areas within the Sites that you visit, login information (such as your last log in), browsing history and actions, search history, online behavior, interest data, the URL or advertisement that referred you to the Sites you are visiting, and views and interactions with features, emails and advertisements, Sites, and products, including the date and time the services are viewed and/or used. It also includes information about your operating system and browser used on your device, your internet service provider, regional and language settings, IP address, your time zone, location information based off your IP address, MAC address, device advertising ID, mobile network (if applicable), and other unique identifying information broadcast from your device when visiting our website.
• Inferences Drawn From Other Personal Information. This includes inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitude.

We may also collect other personal information outside of the specified categories in instances where you interact with us in-person, online, or by phone or mail in the context of: (i) receiving help through our customer support Sites; and (ii) facilitation in the delivery of our services and to respond to your inquiries.

We may de-identify personal information so as to make it non-personally identifiable, either by combining it with information about other individuals and/or by hashing the information or otherwise removing characteristics that make the information personally identifiable directly to you. We will treat de-identified information as non-personal to the fullest extent allowed by applicable law.

Children's Privacy. Our Sites are neither structured nor intended for users who are minors. We does not target, promote, or market products or services to minors. We do not knowingly collect personal information from minors, as defined by law. If we discover we have received personal information from a person under the age of 18 years, which has not been properly authorized, we will take reasonable steps to delete that data as quickly as possible. If you are age 13 through 17, you may contact us to specifically authorize the sale of your information. If you are under the age of 13, a parent or guardian must explicitly provide such consent on your behalf.

How We Collect this Information

We collect information in several ways, including directly from you when you provide it to us, automatically as you navigate through the Site or use our services, and from other sources, including third parties, business partners, our affiliates, or publicly available sources.

Information You Provide to Us. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. You may provide information by:

• Filling in Forms on our Sites. This includes information provided at the time of registering to use our Sites, and services requested; and
• Communicating with Us. This includes your contact information, any contents of your communications, and records and copies of your correspondence.
• Interacting with Us on Social Media. Functionality on the Sites may permit interactions between the Sites and a third-party service such as Facebook or LinkedIn ("Social Networking Features"). Examples of Social Networking Features include enabling you to "like" or "share" content from the Sites or to "like" or "share" our page on a third-party service; to automatically or selectively show your social media posts on the Sites; and to otherwise connect the Sites to a third-party service. If you choose to share content or to otherwise post information through the Sites to a third-party service, or vice versa, that information may be publicly displayed. Similarly, if you post information on a third-party service that references us (for example, by using a hashtag associated with us in your post), your post may be published on the Sites or otherwise in accordance with the terms of that third party. Also, both we and the third party may have access to certain information about you and your use of the Sites and the third-party service. These third-party social networking companies may collect information about your visit to the Sites through the Social Networking Features we have integrated into the Sites, and - if you are signed into your account with such a third-party social networking company -- it may collect additional information in accordance with the terms of your agreement with that company. In addition, we may receive information about you if other users of a third-party service give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your profile or similar page on a social networking or other third-party service. The information we collect in connection with Social Networking Features is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party's privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party service.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, as detailed above. The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with the personal information that we collect in other ways or receive from third parties. It helps us to improve our Sites and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns and to protect our services. We may use your information as part of our efforts to keep our Sites safe and secure (e.g., for fraud monitoring and prevention).

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites. These technologies are able to store a unique identifier for a device to allow a certain Internet site to recognize the device whenever the device is used to visit the site. These technologies may be used for many purposes by us and our third-party service providers, such as automatically collecting Usage Data and Analytics, enabling features, remembering your preferences, and providing you with targeted advertising elsewhere online. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. You can find more information about cookies and how they work at www.allaboutcookies.org.
• Flash Cookies. Certain features of our Sites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Sites. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Your Privacy Choices
• Web Beacons. We may use other industry-standard technologies like pixel tags and web beacons to track your use of our Sites and promotions, or we may allow our third-party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Sites, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags, and web beacons generate a notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Sites, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our affiliates and/or partners for the same purposes.
• Web Browsers. Certain browsers, or browser add-ons, may provide additional local data storage mechanisms that are used in a manner similar to cookies, and some of the content included on our Sites may make use of this local storage. If you choose to disable cookies, or to otherwise restrict local storage, some features of the Sites may not function properly, including the shopping cart and ordering processes.
• Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Sites, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected to the Sites and is deactivated or deleted thereafter.
• Analytics. Visitors to this Website who have JavaScript enabled are tracked using Google Analytics. Google Analytics may collect some or all of the following types of information from you: type of user agent (web browser) used, software manufacture and version number; type of operating system; color processing ability of your screen; JavaScript support; Flash version; screen resolution; network location; IP address; country, city, state, region, county, or any other geographic data; hostname; bandwidth (internet connection speed); time of visit; pages visited; time spent on each page of the Website; referring site statistics; the website URL you came through in order to arrive at the Website; or search engine query used to find the Website. This data is primarily used to optimize our Sites for our visitors and for internal marketing purposes.

Third-Party Use of Cookies and Other Tracking Technologies. Some content or applications on the Sites are served by third parties, including, without limitation, advertisers, advertising networks and servers, content providers, and application providers (each, a "Third-Party Data Collector"). The Third-Party Data Collector may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites. The information a Third-Party Data Collector collects may be associated with your personal information, or your online activities over time, across external websites and other online services. A Third-Party Data Collector may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control the tracking technologies of any Third-Party Data Collector nor how information collected by any Third-Party Data Collector may be used. If you have any questions about an advertisement or other targeted content, you should contact the relevant Third-Party Data Collector directly.

Information We Collect from Third Parties. We also contract with third-party advertising, analytics companies, or other service providers to perform certain services on our behalf, such as online ads on other websites, hosting the Sites or features on the Sites, delivering packages, processing credit card payments, processing transactions and fulfilling orders, removing repetitive information from customer lists, providing customer service, providing website usage analytics, providing search results and links (including paid listings and links), providing targeted advertising, sending email, direct mail or other communications, providing marketing assistance and data analysis or enhancement, or performing other administrative services. These companies use cookies or similar technologies to collect information about your interactions with our Sites and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests.

We receive information from these third parties regarding the use of and traffic on the Sites (including without limitation the pages viewed and the actions users take when visiting the Sites) and the effectiveness of our advertisements. For example, if you click on a specific advertisement for a specific third party, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement. The advertisements you see may be served by us or one or more third parties, who may use information about your activities on the Sites, and other websites and services you visit across the various devices you use, to provide you targeted content and advertising. Our service providers may collect certain information about your visits to and activity on the Sites and other websites and services and may use this information to target advertising to you. We also receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

Some of these companies may be members of the Network Advertising Initiative ("NAI") or Digital Advertising Alliance ("DAA"). You may wish to visit optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members. You may also want to visit optout.aboutads.info, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies.

Your information may also be shared with us by others, such as your friends and family, when they use a service on our Sites; for example, by sending you an E-Gift Card or shipping an order to your address. If someone else has provided us with your information, we will only process your information for the applicable purpose(s) as described below in this Policy.

How We Use Your Information

The information we collect about you or that you provide to us, including any personal information, is used to comprehensively understand your needs and interests, and permit us to deliver a more consistent and personalized experience. For example, we may use your information:

• To present our Sites and their contents to you;
• To provide you with information or services that you request from us;
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• To notify you about changes to our Website or any services we offer or provide though it;
• To allow you to participate in interactive features on our Sites;
• To provide personalized promotional offers and select content to be communicated to you;
• To detect, prevent and remediate fraud or other potentially prohibited or illegal activities; and/or
• For any other purposes with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Your Privacy Choices.

We may use the information we collect for the following business purposes:

• Understanding You. Analyzing your activity with us (including your interactions with our Sites, affiliated websites, emails or other forms of communication) and monitoring the effectiveness of our advertising and communications.
• Personalization. Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our Sites (e.g., personalized size and fit recommendations), emails, and advertisements on social media. We may also use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
• Communications. Communicating with you, including responding to your requests and asking for feedback through surveys or other messages.
• Your Experience. Serving content on our Sites, developing our products and services, better understanding your needs and preferences, and constantly improving your experience.
• Performance of a Contract. Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Credit Cards/Electronic Payments. Credit card and electronic payment information is used solely for payment processing and fraud prevention efforts. Credit card information, and other sensitive personal information required to process a credit decision, is not used for any other purposes by us or our financial services providers, and will not be retained any longer than necessary to provide your services.
• Advertising. Cookies and web beacons, including without limitation those set by third-party network advertisers, may be used to (among other things): target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. In addition, we and our third-party service providers may use this information to perform matching with third-party cookies in order to provide targeted online marketing.
• With Your Consent. We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests. We may process your data when it is reasonably necessary to achieve our legitimate business interests.

With Whom We Share Your Data and Why

We may share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Consultants and Other Third-Party Service Providers. We partner with third parties to assist with many aspects of our business, including fulfilling advertising, analyzing your interests and activity on our Sites, and helping us communicate with customers. We may share your data with third-party service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data on our behalf about how you interact with our Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. We may also receive information collected by these third parties and combine it with the information we have collected. Some of these third parties may be located outside the United States. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
• Marketing Providers. We partner with third parties to assist with the advertising and marketing of our business. We may share with them the types of information described in How We Use Your Information so that they can carry out the services they are performing for you or for the Company.
• Other Third Parties. We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect the users of our Sites, our Sites, or the public.
• Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Security

We have implemented appropriate technical and organizational security measures designed to protect and secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment will be encrypted using SSL technology.

Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we do our best to protect your personal information, we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Sites. You should only access the Sites within a secure environment.

Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Your Privacy Choices

You can control the information we collect and use in the following ways:

• Location Information. You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Sites from accessing your location information.
• Emails. You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list --- however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may contact us using the contact information provided.
• Text Messages. You can opt-out of receiving marketing text messages at any time by replying "STOP," or following the unsubscribe instructions contained in the text messages that you receive.
• Online Advertising. For information about opting out of third party advertising, visit: NAI Opt-Out (http://www.aboutads.info/choices/) and DAA Opt-Out (http://optout.networkadvertising.org/?c=1). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third-party company for placing this advertising, which would require you to opt out of each company.
• Controls For Do-Not-Track Features. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
• Analytics. Google provides users choices on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no information is being sent to Google Analytics.

In certain jurisdictions, you may also have the following rights regarding your Personal Information:

• Right to Request Access to Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that residents of certain jurisdictions may be entitled to ask us for a notice describing what categories of personal information (if any) we disclose with third parties or affiliates for direct marketing.
• Request to Request Deletion of Your Personal Information. Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information by contacting us at the address described below. If you revoke your consent for the processing of personal information, we may no longer be able to provide you certain services. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
• Right to Request Correction of Your Personal Information. You have the right to request that we correct or supplement any inaccurate or incomplete personal information we process about you. Depending on the purposes of the processing, you may have the right to have incomplete personal information completed, including by means of providing a supplementary statement.
• Right to Data Portability. In certain circumstances you have the right to request that we provide the Personal Information which you provided to us in a structured, commonly used, and machine-readable format; and you have the right to transmit such personal information to another entity.
• Right of Non-Discrimination/Retaliation. We do not discriminate against individuals who exercise any of their rights described in this Privacy Policy, nor do we retaliate against individuals who exercise these rights. However, NRS may require use of your personal information to provide access to the services. Therefore, when you exercise your deletion right, in particular, you may lose access to certain aspects of the services that require your personal information.
• Right to Opt Out of Our Use of Your Sensitive Personal Information (in certain instances and if permissible under applicable law). You have the right to request the restriction of processing of your sensitive personal information. However, we do not use or disclose sensitive personal information for purposes other than those expressed in this Privacy Policy or as otherwise permitted by applicable law, and these uses cannot be limited under applicable law.

Many of the above rights are subject to exceptions and limitations. For example, you may be located in a jurisdiction that does not give you the right to make these requests. In such a case, your request may not be fulfilled. To the extent permitted by applicable law, we may reject requests that are unreasonably repetitive, unduly burdensome, risk the privacy of others, or would be very impractical to honor. If we are not able to provide the requested information or make the change you requested, you will be provided with the reasons for such decisions.

To exercise these rights, you can contact us via the contact information below or through our web form. Your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We may need additional information to confirm your identity or your authorized agent's identity (such as your name, email address and date of birth) or to obtain proof that you have given your authorized agent permission to act on your behalf. If our verification process is successful, we will respond to your request within the time and in the manner required by applicable law. If we cannot validate the identity of you and/or your authorized agent or obtain proof that you have given your authorized agent permission to act on your behalf, we will attempt to contact you to inform you.

If you designate an authorized agent to submit requests to exercise certain privacy rights on your behalf, we will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form (or equivalent form) indicating that you have authorization to act on the individual's behalf.

We will attempt to authenticate each request. If we are able to authenticate a request, we will respond (if necessary and applicable) within 45 days of the receipt of the request, which time period may be extended for an additional 45 days. If a delay is necessary, we will contact the requestor within the original 45 day period and provide the reasons for the delay. If we are unable to process your request, we will inform you of that and (where possible) of the reasons for not acting upon your request.

If we refuses to take action on your request, you may have the right to appeal that refusal within 30 days of your receipt of our response by sending an email to support@qualitywindowsdirect.com and requesting an appeal. Within 60 days of our receipt of your appeal, we will inform you of any action taken or not taken in response to the appeal, including the reasons for our decision. If your appeal is denied, then you may contact your state's attorney general to submit a complaint.

If you are a resident of the State of California, you can learn more about your privacy rights below in our California Privacy Rights Notice annexed hereto as Exhibit A.

Privacy Rights for Users Outside the United States

If you are using our U.S.-based Sites while located outside the United States, this privacy policy may apply to you. Any information we collect from you could be stored on servers and shared with third parties located in the United States or other countries. The rules and laws that apply to the collection and use of personal data in the United States or other countries may differ from those in your country.

If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. If you have questions or comments about your privacy rights, you may email us at support@qualitywindowsdirect.com.

Changes to Our Privacy Policy.

We reserve the right to amend this privacy notice at our discretion and at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Sites' home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Sites' home pages. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an active, up-to-date, and deliverable email address for you, and for periodically visiting our Sites and this Privacy Policy to check for any changes. Your continued use of our Sites following the posting of changes constitutes your acceptance of such changes.

Contact Information.

If you have any questions or comments about this Privacy Policy, our data practices, or your interaction with our Sites, or, where by required by law, you would like to submit a request based on a right listed in this Privacy Policy, please contact us via email at support@qualitywindowsdirect.com. Please allow up to thirty (30) days for a response. We value your opinions and suggestions.